Frequently Asked Questions
Everything you need to know about Magicshine bike lights and services.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-7 business days, while international shipping can take 10-20 business days depending on the destination.
Do Magicshine bike lights come with a warranty?
Yes, all Magicshine light heads come with a 2-year warranty, and battery packs are covered for 6 months against manufacturing defects from the date of purchase.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return authorization.
Are the bike lights waterproof?
Most Magicshine lights feature an IPX4 to IPX7 waterproof rating, making them resistant to heavy rain and splashing, ensuring reliability in various weather conditions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How do I know which mounting bracket is compatible with my bike?
Our lights typically use a universal Garmin-style mount or adjustable silicone straps. Detailed compatibility lists are available on each product page under the specifications tab.